Frequently Asked Questions

For in-stock orders in the Greater Toronto Area, we arrange shipping within 3-7 days. Pre-order items are expected to arrive within 4-6 weeks. We will keep you updated on the specific timeline and notify you promptly.

We currently operate exclusively online without a physical showroom. Our sofas are shipped in compressed packaging. To ensure each customer receives a brand-new, pristine product, we cannot accept returns after unpacking unless there are quality issues. We appreciate your understanding. Please feel free to browse detailed product images and specifications on our website. If you have any questions, I'm always here to help and would be happy to recommend suitable styles and colors for your needs.

All products come with a 3-month warranty. If you encounter any quality issues upon receipt, we will arrange a free replacement or return. Our dedicated after-sales team provides one-on-one support. Please contact us immediately if you experience any problems – we're committed to resolving issues promptly for your peace of mind.

We provide home delivery and installation services in the Greater Toronto Area for an additional fee, calculated based on your specific location. If you require these services, please contact us in advance to schedule an appointment. We'll handle all arrangements for your convenience.

While some models feature removable, washable covers, most compressed sofas have non-removable upholstery. For regular maintenance, we recommend using a vacuum cleaner to remove dust. For minor stains, gently wipe with a damp cloth or use a mild fabric cleaner for spot treatment. This care method ensures both safety and longevity of your sofa.

Our sofas feature high-density, one-piece molded foam that provides excellent resilience and support, maintaining its shape even with extended use. The outer fabrics include premium materials such as cloud velvet and corduroy, offering a soft, comfortable seating experience. All materials are safe, eco-friendly, and odor-free for your peace of mind.

We offer customization options for select models and colors, with a typical production time of 6-8 weeks. Please share your specific requirements or preferences with us, and we'll promptly confirm the customization options and estimated delivery time to create something unique for your home.

You can purchase directly through our website. We also accept various payment methods including Canadian e-Transfer (EMT), WeChat Pay, and Alipay. Choose whichever method is most convenient for you. If you need any assistance with the payment process, please don't hesitate to contact us for step-by-step guidance.

After unpacking, we recommend allowing your sofa to rest for 48 hours to fully restore its original shape and dimensions. If you notice any surface wrinkles, you can gently steam them using a garment steamer on low heat with a protective cloth, or simply allow them to naturally disappear over time. The recovery process is straightforward – just give your sofa time to expand and settle.