Terms of Service

Effective date: October 19, 2026

1. About Nesto

Nesto is operated by Nest Home Inc. In these Terms, “Nesto,” “we,” “us” and “our” refer to Nest Home Inc.

These Terms apply to purchases through nesto.to and our Shopify-powered checkout. Please read them together with our Shipping, Return and Refund, Warranty, and Privacy policies before placing an order.

2. Using our website

You agree to provide accurate information when placing an order or contacting us and to use only payment methods you are authorized to use.

You must not use our website for unlawful or fraudulent purposes, interfere with its operation, or attempt to access another person’s account or information.

Keep your account access and sign-in codes secure. Contact us promptly if you suspect unauthorized use of your account.

3. Products and availability

Please review the product description, dimensions, selected size, fabric or colour, quantity and availability before purchasing.

Availability varies by product and selected options. Some products are available for preorder rather than immediate shipment. Refer to the selected product’s availability information and any delivery information provided for your order.

We aim to present products accurately. Screen settings and lighting can affect how colours appear. This does not limit your rights if a product is defective or materially different from its description.

4. Prices and payment

Prices are displayed in Canadian dollars unless expressly stated otherwise. Applicable taxes, discounts and the final order total are shown at checkout before you confirm your purchase.

Discounts are subject to their stated conditions and eligibility. Please check that any discount has been applied before completing checkout.

Payments are processed through the payment services available in our Shopify checkout. If you notice a pricing or payment issue, contact us with your order details.

5. Order questions, changes and cancellations

Review your order details, including your delivery address and selected product options, before submitting your order.

If you need to request a change or cancellation, contact support@nesto.to as soon as possible and include your order number. We will confirm what options are available based on the status of your order and applicable law.

A request does not itself confirm that an order has been changed or cancelled. This does not restrict any cancellation or refund rights provided by law.

6. Shipping and preorders

Nesto offers free delivery on all items across Canada, as described in our Shipping policy.

Incoming products display an estimated ship date when a valid future date is available. An estimated ship date refers to when an item is expected to ship, rather than when it will arrive at your address.

Contact us for delivery information specific to your order. Delivery estimates do not remove any rights you may have concerning delayed or undelivered goods.

7. Returns and refunds

For hygiene reasons, Nesto does not accept change-of-mind returns once a sofa’s box has been opened. This restriction does not exclude remedies for defective, damaged, incorrect or misdescribed goods where applicable law provides them.

Contact Nesto before sending an item back. Include:

• Your order number.
• The product name.
• The reason for your request.
• Clear photos or a short video if there is a product issue.

We will assess your request under our Return and Refund policy and applicable law and provide any necessary return instructions.

Please obtain return instructions before sending goods to our mailing address or showroom.

8. Warranty and product issues

Nesto provides a 90-day limited warranty against manufacturing defects, as described in our Warranty information.

If you notice an issue on delivery, please contact us within three days with photos or a short video. The team will assess the issue and arrange a replacement, repair or fair compensation as appropriate.

The reporting request and limited warranty do not replace or reduce warranties, rights or remedies provided by applicable law.

9. Privacy

Our Privacy Policy explains how we collect, use and disclose personal information and how you can exercise your privacy choices.

Customer accounts, orders and checkout use Shopify services. External services linked from our website may have their own terms and privacy policies.

10. Your consumer rights

Nothing in these Terms or our other policies excludes, restricts or waives any consumer right, legal warranty or remedy that cannot lawfully be excluded.

If a provision conflicts with mandatory consumer-protection law applicable to your purchase, that law takes precedence. This includes applicable protections for customers in Quebec and other Canadian provinces and territories.

If you have a concern about an order, contact us so we can work with you toward a resolution. Contacting us does not prevent you from exercising other rights available under applicable law.

11. Changes to these Terms

We may update these Terms for future purchases by posting a revised version with a new effective date.

Changes will not retroactively reduce the rights or commitments applicable to an order already placed.

12. Contact us

Nest Home Inc., trading as Nesto

Business mailing address:
3355 Hurontario Street, Unit 5
Mail Box No. 188
Mississauga, ON L5A 4E7
Canada

Customer support: support@nesto.to
Privacy enquiries: contact@nesto.to
WhatsApp: +1 365-386-6569
Website: nesto.to

Our Toronto showroom is located at 80 Ferrier St, Unit 1, Markham, ON L3R 3K6. Visit our showroom page for opening hours and directions.